AI-Powered CPaaS for High-Performance Customer Support
How CallPro Improves Contact Center Operations
Omnichannel Messaging in One Dashboard
Support customers through WhatsApp, SMS, voice, and chat—all managed from a single, intuitive interface. Agents get full conversation history and customer context without switching tools.
AI-Powered Virtual Agents
Automate FAQs, appointment handling, delivery tracking, and basic support—freeing agents to focus on complex cases. CallPro bots respond instantly, around the clock.
Smart Routing & Agent Productivity
Route inquiries to the right agent based on channel, issue type, and customer priority. Reduce wait times, improve resolution speed, and maintain service quality during peak periods.
Use Cases for Modern Contact Centers
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Automated Self-Service
Offload Tier 1 queries like store hours, order status, or billing to virtual agents.
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WhatsApp & SMS Customer Support
Deliver responsive help across mobile messaging channels.
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Unified Ticketing & Case Escalation
Track and manage interactions in one place, across all channels.
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Proactive Notifications
Alert customers to delays, changes, or issues—before they need to ask.
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Agent Assist with Contextual Data
Equip agents with past conversations and CRM data at their fingertips.
Integration with Your Existing Tools
CallPro works seamlessly with CRMs, ticketing systems, and contact center platforms like Salesforce, Zendesk, Freshdesk, and more—helping your team stay connected and efficient.
Operational Benefits with CallPro
