Answering customer questions, reviewing every call, searching thousands of conversations for useful information, preparing reports: customer service involves a lot of daily work. So what changes when you hand part of this work to AI?
CallPro launches new AI-powered products and services
AI is entering everyday business operations and transforming how companies engage with customers. From simply providing information to answering and processing calls, understanding customer requests, and analyzing service quality, the use of AI keeps expanding.
We offer the following AI solutions to simplify the daily work of contact centers and customer service teams and support faster decision-making.
AI agent that answers calls and chats
Every business has times when customers call or chat outside business hours, or when the same question has to be explained dozens of times a day. Instead of keeping customers waiting, an AI Voice Agent can take the call, understand what the caller is saying, and give the right answer based on your organization's information.
For example, it can instantly provide common information such as pricing, business hours, branch locations, and order status, and transfer more complex issues to a human agent.
Beyond answering incoming calls, it can also call customers, automating your outbound calls.
For example, it can complete many types of calls in moments: introducing new products, reminding customers of service expiration, updating customer information, running surveys, and following up on previous requests. CallPro AI automates work that used to take agents days and helps you reach many customers in succession.
Chat is no different. A customer asking on a social channel, "What's the status of my order?" no longer has to sit waiting for a reply. The AI Chatbot answers every question just like your staff would.
AI assistant for service quality evaluation
For a business that talks to 50, 100, or even hundreds of customers a day, having a manager listen to and review every call manually is no easy task. Now you can hand the work of evaluating call quality, enforcing standards, and assessing agent performance to CallPro AI.
AI Quality Assurance automatically reviews customer calls and evaluates them against your organization's service standards and criteria.
For example, it can automatically check whether the agent greeted the customer, provided the required information, used specific phrases, and resolved the issue.
This lets managers quickly identify which agents need attention and what mistakes are being made. Service quality can also be monitored across thousands of conversations, not just one or two calls. As a result, it helps pinpoint agents who need training, recurring service issues, and the factors affecting customer satisfaction.
AI assistant for call analytics
AI Call Analytics transcribes every conversation into text, automatically extracts the key information, creates categories, and keeps your call history better organized.
- Transcribes conversations to text
- Summarizes key points
- Categorizes calls by type
For example, if you received 10,000 calls in a month, you no longer have to manually sort how many were about payment issues, refund requests, complaints, or product information.
If the monthly report shows a sharp spike in refund-related calls, the business can investigate the cause and identify which part of its products, services, or information needs improvement.
“What are your customers asking about most?”
This makes it much easier to spot common customer issues, needs, and trends across thousands of calls.
The Platform Assistant is always by your side to quickly find and consolidate the information you need from customer data, calls, and CallPro Platform data. Instead of digging through menus and reports, you can find what you need fast, generate the charts you need, and get clear explanations that help you understand them.
And the AI Personal Assistant, dedicated to each employee, is ready to get to work: showing summaries of chats, calls, and meetings, generating and processing the reports you want, sending notifications, and answering every question.
To boost productivity and bring AI solutions into your operations, leave your details below.
