Top-tier Korean artists, including the famous singer and actor Jung Ji-hoon (Rain), 2NE1 member Dara, and BLOO, held the “Super Concert” in Mongolia for the first time.
Throughout the concert, CallPro Agent's professional agents successfully answered every call to the concert's official number, 72000077, providing information about the event. We answered each customer's call within 11 seconds on average and spent an average of 1 minute 19 seconds per call answering concert-related questions.
More than 25,000 people attended the Super Concert featuring top-tier Korean artists, and attendees were able to get quick answers to their concert questions through the official number, 72000077.
During the concert, if a caller to 72000077 needed emergency medical assistance, we transferred them to the organizing team or to special numbers such as 103 and 109 without dropping the call.
About CallPro Agent:
Founded in 2023, CallPro Agent provides outsourced agent services. Our professional agents answer calls to your organization's phone lines promptly and provide accurate information. We also handle calls such as feedback, complaints, and sales orders, delivering professional service to standard.
- Professional agents answer your calls and social pages: Our agents receive ongoing training, provide information to customers according to standards, and take care of your customers.
- Handling difficult customers the right way: Using soft communication skills with dissatisfied customers, they engage with them appropriately and help keep customers satisfied.
- Customer surveys: Our professional agents conduct surveys to a high professional standard using the questions and survey groups your organization provides, and report the results.
We can also offer contact center services tailored to your organization's needs, so click here to book a meeting directly with our sales advisors. We'll offer options designed exclusively for your organization.
