As the summer travel and vacation season begins, resorts, tourist camps, and hotels enter their busiest period. At this peak time for tourism, calls, messages, and bookings from guests rise sharply. Questions about room rates, directions, and booking confirmations keep coming nonstop, but responding to every request on time isn't easy. As a result, customers don't wait long before contacting the next place.
So here are 4 smart solutions to help you manage the load of orders, calls, and messages efficiently with a smaller team.
1. Set up an IVR
Missed calls are a common problem for vacation spots and resorts. It isn't always possible to answer every incoming call right away. Some customers call several times without getting through and turn to another place. This problem can be fully solved with an automated calling system.
With an IVR, customers' frequently asked questions are answered promptly without making them wait, and staff workload drops. You can also call back unanswered calls, and measure the number of unanswered calls and potential bookings for full visibility.
CallPro Voice uses an IVR to receive every call and makes it possible to call back missed calls.
For example, if someone calls your resort at 22:30, the IVR provides the information they need and saves the call details. The next morning, a staff member calls back and confirms the booking, so the reservation is successfully secured instead of lost.
2. Send automated messages
Travel businesses can run automated messaging and telemarketing based on customer data. Automated messages quickly deliver information such as booking confirmations, flight time changes, travel itineraries, and add-on service offers. You can also automatically send notifications in English and other languages for international tourists, and when travelers receive the information they need on time, it has a positive impact on their satisfaction with the trip.
Another advantage of automated messaging is that it reduces the workload on agents. There's less need to answer recurring common questions manually, so staff can focus on more important bookings and services. As a result, service quality becomes more consistent, and customers receive more reliable and faster service.
CallPro Text helps you send automated notifications to tourists in English and other languages.
Telemarketing, meanwhile, is an effective way to communicate directly with target customers and quickly deliver product and service information. It involves calling customers directly to share news about trips, vacation packages, promotions, and new services. Its advantage is that you can reconnect with people who previously showed interest in your trips, understand their needs, and offer them better-suited services.
For example, you can compile the numbers of customers who showed interest in travel information over the past 2 months and deliver news about new trips and promotions directly by phone.
3. Don't limit your reception desk to the phone
It isn't always possible to install a landline in every room at a resort or vacation spot. Yet guests constantly need to contact reception for room service, cleaning, food orders, spa appointments, and more.
Viber makes this easy to solve. By placing a QR code in every room, ger, and cabin, travelers and tourists can connect directly to a Viber chat and send requests quickly. They can submit all their requests, including feedback, complaints, add-on services, and orders, by chat. Guests no longer need to call repeatedly, and staff can categorize requests and resolve them faster.
Open a Viber business account and communicate more easily with CallPro Platform.
4. Unify all your business chats
Whatever social channels hotel and resort guests use to reach you, CallPro Inbox is the solution that unifies every channel and lets you manage them from one system.
Monitoring and managing multiple channels such as Facebook, Instagram, Viber, and WhatsApp separately takes a great deal of time and attention. Especially during busy periods, it's hard to check every channel's messages as they come in and reply quickly. Customers may receive duplicate replies, or some questions may go unanswered. That's why CallPro Platform offers a solution that unifies all of your organization's social channels so you can manage every chat from a single view.
Leave your details below or call 7272-7070 for a free consultation and information on solutions tailored to the travel and hospitality industry.
