Online store owners always need to grow sales and also improve the customer experience. Use the communication solutions we offer to increase sales and take better care of your customers in the following ways.
Never miss a call
Most customers still prefer to place orders by phone. Calling a business number to get information or place an order has become the easiest and fastest option. Missing a call to your business line is the same as missing a sales opportunity.
CallPro Voice is a call management service for businesses that lets you answer calls to your business number from wherever you are, on any device. When you can't answer, a missed call notification is sent to your organization so you can call back from your business number as soon as you're available.
Provide information 24/7
Even after business hours, let customers call your organization and get information through IVR menu options. To do this, prepare answers to customers' frequently asked questions in advance and either play the relevant answer or send it automatically by SMS. During business hours too, CallPro Voice lets customers get the information they need instantly from the IVR without waiting for an agent to pick up.
Send timely delivery updates
What online shoppers most want to know is "When will my order arrive?" With CallPro Text, you can automatically send delivery updates to customers' mobile phones. By integrating CallPro Text with your delivery system, you can set it up so customers automatically receive an SMS every time the delivery status changes.
By integrating these communication solutions with each other, you can fully analyze the data from the 2 channels your customers use most. This lets you recognize your loyal customers and take care of them
