With the new school year underway, educational institutions are receiving a huge number of calls every day. Here is how to use technology to take your communication and collaboration further.
- Call management service
School staff have to answer a large number of calls every day: questions about classes and admissions, parents trying to reach teachers and staff, and much more. By adopting CallPro Voice, your educational institution can:
- Answer calls from any device, wherever you are;
- See what kind of information callers are looking for, with statistics on the topics people call your number about;
- Automatically record customer calls when needed;
- Let callers get answers to frequently asked questions even after hours, and much more.
Learn more: www.callpro.mn/service/voice
- A calling, messaging, and chat solution with virtual numbers for teachers and staff
Teachers usually need to stay in constant contact with students and their parents, which means they often receive many calls outside working hours. Using one number for both personal and work calls not only upsets work-life balance but also makes it impossible to measure call and message statistics. With CallPro Teams, you can:
- Make unlimited calls and send unlimited messages with a virtual number in the 72 number range;
- Set working hours;
- Add notes to every call and transfer calls to other users;
- Replace your internal team chat system, and much more.
Learn more: www.callpro.mn/service/teams
- Message automation
When an educational institution needs to reach all of its students, it can easily send automated and direct messages to every student and parent with CallPro Text.
- Send and receive standard messages: Send messages to customers from your business number and receive their replies;
- Send automated messages: Schedule and send bulk SMS to customers;
- Integrations: Send OTPs (one-time passcodes) and integrate with your internal systems to automatically text parents or students' mobile phones whenever there's a change in the school system, and much more
Learn more: www.callpro.mn/service/text
